Billing & Collections Manager

Summary

Join User Interviews' expanding Finance team as the Billing & Collections Manager! Oversee the Billing department's daily operations, manage a team of analysts, and drive process improvements. Partner with other departments, coach direct reports, and resolve complex billing issues. Develop and execute the long-term strategy for Billing and Collections, reporting directly to the VP of Finance. This role requires strong leadership, problem-solving, and communication skills, along with extensive experience in billing and team management within a SaaS environment. User Interviews offers a competitive salary, comprehensive benefits, and a fully remote work environment.

Requirements

• Bachelor’s degree in business administration, accounting, finance, or related field, or equivalent experience
• 7+ years of experience in a billing role with 2+ years of experience leading a billing team at a SaaS company or similar industry with a fast-paced environment
• Strong attention to detail
• Totally comfortable in G Suite
• Proficient in Excel - you nerd out on those keyboard shortcuts
• Strong problem solving capabilities
• A quick study who picks up new systems with ease
• Experience as a people manager and overseeing/reviewing the work of others
• Strong sense of urgency and can manage competing priorities
• Excellent communication skills
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Responsibilities

• Oversee a team of analysts in order to ensure all department functions are carried out in accordance with established policies
• Partner within the team and across departments on special projects including new systems implementations and optimizing existing systems
• Partner with Revenue, Customer Success, and Operations teams to ensure shared processes are operating efficiently
• Coach and develop five direct reports and provide them with career growth opportunities
• Identify and address gaps or inefficiencies in processes and controls and lead initiatives to address and resolve those gaps
• Partner with the VP of Finance to develop and execute on the long term strategy and goals for Billing and Collections
• Directly assist as needed to resolve complex billing issues and questions
• Ensure team policies and documentation are kept up-to-date

Preferred Qualifications

• Proficiency in Chargebee or similar billing systems
• Experience with Salesforce
• Experience leading new system implementations
• Experience working at a tech company and/or start-up is strongly preferred

Benefits

• Competitive Salary, starting at 80K+
• Annual Performance Bonus
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month work-from-home stipend
• $250 annual learning & development stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat