Billing & Collections Manager

User Interviews
Summary
Join User Interviews' expanding Finance team as the Billing & Collections Manager! Oversee the Billing department's daily operations, manage a team of analysts, and drive process improvements. Partner with various departments to ensure efficient workflows. Develop and execute long-term strategies with the VP of Finance, while also resolving complex billing issues and coaching your team. This role requires strong leadership, problem-solving skills, and proficiency in billing systems. The ideal candidate will have a Bachelor's degree, 5+ years of billing experience (including 2+ years leading a team), and excellent communication skills. User Interviews offers a competitive salary, comprehensive benefits, and a fully remote work environment.
Requirements
- Bachelorโs degree in business administration, accounting, finance, or related field, or equivalent experience
- 5+ years of experience in a billing role with 2+ years of experience leading a billing team at a SaaS company or similar industry with a fast-paced environment
- Highly data driven with a strong attention to detail
- Totally comfortable in G Suite
- Proficient in Excel - you nerd out on those keyboard shortcuts
- Strong problem solving capabilities
- A quick study who picks up new systems with ease
- Experience as a people manager and overseeing/reviewing the work of others
- Strong sense of urgency and can manage competing priorities
- Excellent communication skills
- Candidates must be located in the United States and authorized to work without any Visa sponsorship
Responsibilities
- Oversee a team of analysts in order to ensure all department functions are carried out in accordance with established policies
- Partner within the team and across departments on special projects including new systems implementations and optimizing existing systems
- Partner with Revenue, Customer Success, and Operations teams to ensure shared processes are operating efficiently
- Coach and develop five direct reports and provide them with career growth opportunities
- Identify and address gaps or inefficiencies in processes and controls and lead initiatives to address and resolve those gaps
- Partner with the VP of Finance to develop and execute on the long term strategy and goals for Billing and Collections
- Directly assist as needed to resolve complex billing issues and questions
- Ensure team policies and documentation are kept up-to-date
Preferred Qualifications
- Proficiency in Chargebee or similar billing systems
- Experience with Salesforce
- Experience leading new system implementations
- Experience working at a tech company and/or start-up is strongly preferred
Benefits
- Salary: $90,000 (based on experience and qualifications)
- Annual Performance Bonus
- 100% premium covered medical + dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 401k + employer contribution
- 4 weeks of PTO to start + accrue an additional day per year of employment
- Unlimited wellness days - Sick? Doctors appointment? Mental health day? Weโve got you covered
- Flexible, paid parental leave
- Stock options for every employee
- $250 Office setup budget
- $50/month work-from-home stipend
- $250 annual learning & development stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- Annual Company Retreat