Product Manager

Summary

Join Gusto as a seasoned Product Manager to spearhead the development and improvement of our Order to Cash (O2C) systems and processes. This pivotal role involves scaling our billing, cash reconciliation, collections, and revenue recognition functions. Collaborate with cross-functional teams, including Finance, Engineering, Customer Experience, and Legal, to deliver efficient, scalable, compliant, and data-driven solutions. You will identify and leverage AI and automation opportunities to streamline tasks, enhance data quality, and support predictive decision-making. The position requires 8+ years of product management experience with ERP, finance systems, or fintech platforms and a deep understanding of O2C and revenue operations in a SaaS or subscription business. Gusto offers competitive compensation and benefits, including health insurance, 401(k)s, and flexible work arrangements.

Requirements

• 8+ years of product management experience with ERP, finance systems, or fintech platforms
• Deep understanding of Order to Cash and revenue operations in a SaaS or subscription business
• Hands-on experience with tools such as Salesforce, NetSuite, Zuora, Stripe, or similar platforms
• Experience with SOX compliance and audit-prep for billing and revenue workflows
• Demonstrated ability to implement workflow automation and integrations at scale
• Strong analytical and problem-solving skills with a data-first mindset

Responsibilities

• Own and evolve the O2C systems roadmap—aligning with Finance, Sales, and Product GTM goals
• Lead end-to-end system integration efforts between Salesforce, NetSuite, and other O2C tools
• Optimize and automate workflows for order processing, invoicing, cash reconciliation, collections, and revenue recognition
• Implement AI-driven enhancements such as predictive collections, invoice categorization, and anomaly detection for compliance
• Define and measure success metrics like time-to-invoice, DSO, and billing accuracy
• Ensure systems are SOX-compliant with appropriate controls, audit trails, and documentation
• Drive vendor evaluation and tool rationalization across O2C systems

Preferred Qualifications

Familiarity with AI use cases in finance systems, such as NLP for contract ingestion, LLMs for billing support, or anomaly detection for audit flags

Benefits

• Health insurance
• 401(k)s
• Remote work, flexible hours