Billing Manager

Summary

Join Kustomer as our experienced Billing Manager, a newly created role responsible for managing day-to-day customer billing and support operations. You will act as the subject matter expert on best-in-class billing processes, building a best-practice billing function on an enterprise-grade platform. Partnering with Sales and Engineering, you will develop long-term strategies for growth and sustainability of billing operations. This hands-on role requires leadership proficiency, expertise in customer billing and support systems, and experience with ERP systems in a cloud-based environment. You will manage an enterprise-grade SaaS billing solution, process daily billings, review customer contracts, respond to customer inquiries, and perform month-end closing activities. The role also involves collaboration with the finance team to improve processes and internal controls.

Requirements

• BS in Finance or Accounting preferred
• Advanced knowledge of Zuora or similar SaaS product, previous experience implementing or managing a billing software required
• Working knowledge of Salesforce or CPQ tools
• 5+ years billing experience; background in cloud software environment with annual subscription, usage-based and renewal billing, collections and account reconciliations required
• Previous experience in a cloud software startup environment, high-growth, fast-paced environment with the ability to multi-task and work well under pressure
• Proven ability to perform complex billing transactions
• Proven track record for improving process efficiencies and solving problems and the ability to identify areas for process improvement initiatives
• Advanced proficiency in Excel (vlookups, pivot tables, etc.)
• Strong organizational and management skills
• Excellent interpersonal and communication skills -- both written and verbal
• Strong analytical and problem solving skills
• HIPAA Compliance
• All roles at Kustomer may involve handling sensitive personal data

Responsibilities

• Managing an enterprise-grade SaaS billing solution (Zuora).This will involve implementing new pricing and products in coordination with our Engineering team as well as trouble-shooting and testing activities
• Processing daily billings and ensuring invoices are accurate and complete
• Working cross-functionally to review customer contracts and ensure proper billing set-up adhering to underlying system requirements and policy standards
• Responding to external and internal customer inquiries pertaining to invoices, payments, discrepancies and contract clarification requests
• Timely and accurate daily cash postings
• Working closely with the finance team to help improve overall processes, drive process efficiencies and improve/monitor internal controls for tasks within billings and collections
• Assisting the sales department with contracts and customer related questions as needed
• Responding to field escalations (sales and service) and customer service requests
• Leading month-end closing activities related to Accounts Receivable and Revenue Recognition
• Assisting with Sales Tax reporting and reconciliations
• Assisting with the annual financial statement audit
• Mentoring members of the Billing Team and providing support with general activities
• Additional ad hoc responsibilities as may be assigned
• May involve handling sensitive personal data

Preferred Qualifications

• 3+ years of experience in financial operations including general ledger, journal entries preferred
• Understanding of GAAP, ASC 606 and revenue recognition experience a plus

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks