Billing Operations Analyst

Summary

Join Twilio as our next Billing Operations Analyst! This remote role, based in Mexico City or Guadalajara, is perfect for a results-driven individual passionate about billing and pricing. You will maintain customer communication, manage billing processes, participate in month-end close, and assist in developing financial controls. The ideal candidate possesses 1-3 years of experience in an operations role with a strong billing/revenue background. Excellent communication and problem-solving skills are essential, along with advanced Excel proficiency. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 1-3 years experience in an Operations role
• Strong experience in the area of Billings / Revenue / Order to Cash
• Demonstrated problem-solving, strong interpersonal and communication skills
• Solid experience working with large volume transactions with strong attention to detail
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
• Excellent written and verbal communication skills in English
• Periodic weekend work will also be required for this role

Responsibilities

• Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system
• Gather and format large raw data sets to assist with customer billing reporting and queries
• Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits
• Analysis of revenue related balance sheet accounts
• Ad hoc customer financial reporting
• Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing
• Onboard customers to Twilio’s internal billing system and Financial ERP system
• Participate in external and internal audits, as requested

Preferred Qualifications

Experience working with Oracle, and Salesforce is advantageous, although not essential

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program