Billing Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as a Billing Specialist! In this role, you will support critical billing operations, handle Level 2 support cases, collaborate with cross-functional teams, and ensure accurate reporting. You will be responsible for issuing invoices, tracking payments, managing GDPR workflows, and validating KYC information. This position requires at least two years of experience in accounts receivable or billing, proficiency in Excel and Google Sheets, and experience with billing systems. Lodgify offers a variety of benefits, including flexible work arrangements, paid vacation, comprehensive health insurance, and various perks.

Requirements

• At least 2 years of experience in accounts receivable, billing, or related finance roles
• Proficiency in Excel and Google Sheets
• Hands-on experience with billing systems and ERP platforms
• Strong ability to identify and resolve discrepancies in financial data
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Detail-oriented with strong problem-solving capabilities
• Proficient in advanced written and spoken English

Responsibilities

• Provide support to internal stakeholders on billing-related inquiries
• Issue invoices for partners and track payments to ensure accuracy and completeness
• Assist with promotional campaigns, including creating and managing coupons
• Identify, track, and report system issues, and recommend process improvements to ensure smooth billing operations
• Manage GDPR workflows and execute related requests
• Validate KYC (Know Your Customer) information and ensure the correct application of taxes
• Monitor and support billing operations, including preparing and analyzing aging reports, managing bad debt, and handling chargeback processes

Preferred Qualifications

• Experience with Chargebee and NetSuite
• Background in SaaS scale-ups
• Advanced Excel skills, such as proficiency in pivot tables, macros, and Power Query

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities