Billing Success Manager

Summary

Join Prompt, a rapidly growing healthcare software company, as a Billing Success Manager (BSM)! In this crucial role, you will be a Prompt billing expert, providing training and support to customers and internal teams. You will work with both third-party and in-house billing organizations, configuring workflows and ensuring billing success. This position offers an opportunity to make a significant impact on our industry-leading Customer Success Team. We are seeking a scrappy, innovative individual who thrives in a fast-paced environment and is passionate about solving complex problems. Prompt offers a unique and rewarding work environment with excellent benefits.

Requirements

• Must have 2+ years in the medical billing industry
• Must have experience billing for outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Understanding and learning software must be a passion of yours
• Possess strong written and verbal skills
• Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
• Prepared to grow very quickly into your role and take on greater responsibilities as needed
• Be comfortable owning your own workload

Responsibilities

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k