Remote Billing Support Specialist

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Logo of Aircall

Aircall

πŸ“Remote - Europe, Middle East, and Africa

Job highlights

Summary

Join Aircall's Customer Support & Experience team as a Billing Support Specialist in Portugal, providing world-class billing support experiences to customers and developing comprehensive knowledge of Aircall billing & payment processes.

Requirements

  • Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
  • Excellent written and verbal communication skills in English and French. German is a plus
  • Familiar with ticketing tools and systems like Netsuite
  • Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders)
  • A curiosity to understand and troubleshoot complex customer inquiries
  • Strong sense of time management and prioritization of work
  • Exhibit uncompromising empathy
  • Ability to multi-task across different platforms and forms of communication
  • Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

  • Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
  • Providing support to our customer-facing teams with invoicing, subscriptions, payments management
  • Maintaining accurate account balances
  • Partnering effectively with the Account Receivable and Cash Collection teams
  • Nurturing professional relationships with our customers by providing them with world-class billing support experiences
  • Developing and maintaining comprehensive knowledge of Aircall billing & payment processes to support customers

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)

This job is filled or no longer available