Aircall is hiring a
Billing Support Specialist

Summary

The job is for a Billing Support role in Aircall's Customer Support & Experience team, a remote position in Portugal. The role involves assisting customers with billing and payment inquiries, supporting customer-facing teams, maintaining accurate account balances, partnering with Account Receivable and Cash Collection teams, nurturing professional relationships with customers, developing knowledge of Aircall's billing & payment processes, and exhibiting required skills.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Excellent written and verbal communication skills in English, Spanish is a plus
• Familiar with ticketing tools and systems like Netsuite
• Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
• Providing support to our customer-facing teams with invoicing, subscriptions, payments management
• Maintaining accurate account balances
• Partnering effectively with the Account Receivable and Cash Collection teams
• Nurturing professional relationships with our customers by providing them with world-class billing support experiences
• Developing and maintaining comprehensive knowledge of Aircall billing & payment processes to support customers

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)