Customer Billing Specialist

Summary

Join Qwilr as a Customer Billing Specialist for a 6-month maternity leave cover contract, potentially extendable. You will ensure smooth and accurate customer billing experiences. Responsibilities include managing Stripe operations, maintaining Chargebee records, overseeing accounts receivable, and providing timely customer support. You will collaborate with various teams, including Sales, Customer Success, Support, and Finance. The ideal candidate is detail-oriented, has strong communication skills, and is comfortable working autonomously in a remote environment. Experience with billing, accounts receivable, or finance operations in a SaaS or tech environment is required.

Requirements

• You have excellent command of English. Strong written and verbal communication skills, we primarily operate in English, so fluency is required
• You have experience in billing, accounts receivable, or finance operations , ideally in a SaaS or tech environment
• You're familiar with Stripe, Chargebee, and Hubspot (or similar tools) and confident navigating them
• You’re detail-oriented and have strong organizational skills; nothing slips through the cracks!
• You’re a clear and empathetic communicator , especially in writing
• You thrive in a remote, asynchronous environment and are comfortable taking initiative
• You enjoy working with cross-functional teams , including Sales, Customer Success, and Support

Responsibilities

• Manage Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity
• Set up and maintain Chargebee records: assist Customer Success Managers with renewals, support Account Executives with new customer setups, and enable direct debit payment arrangements
• Oversee Accounts Receivable : generate weekly reports, track outstanding invoices, and collaborate with CSMs to follow up with overdue customers
• Monitor and report on AR to support weekly cash flow analysis
• Provide timely and thoughtful responses to customer queries via the billing inbox
• Take ownership of the Billing Slack channel, helping resolve complex billing-related support cases with the Support Team
• Draft and submit vendor forms when required by customers
• Reconcile Hubspot closed-won deals: ensure all deals are properly billed via invoice or Stripe and follow up on missing setups
• Keep ChartMogul in sync: ensure all new, expanded, and renewing customers are reflected correctly

Preferred Qualifications

• Experience with ChartMogul or other SaaS analytics tools
• Background working in startups or fast-growing companies
• Familiarity with customer support tools like HelpScout