Billing Support Specialist

Summary

Join Tebra as a Billing Support Specialist and provide exceptional service to healthcare providers by delivering fast and accurate billing solutions. You will resolve technical issues, assist users with software navigation, and utilize Salesforce to manage customer support cases. This role requires strong problem-solving skills and a commitment to customer satisfaction. You will also collaborate with teams to improve documentation and ensure HIPAA compliance. The position offers the opportunity to contribute meaningfully to both customer success and business growth. This is a remote position with a competitive salary.

Requirements

• High school diploma or equivalent required
• 12-month minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
• Experience in Medical Billing or Healthcare industry
• Understanding of medical billing workflows, insurance claims submissions, and payment processing
• Knowledge of HIPPA compliance and data security best practices
• Ability to navigate and troubleshoot SaaS- based platforms and related integrations
• Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
• Strong multi-tasking and time management skills

Responsibilities

• Provide billing support to healthcare providers, billers, and administrative teams via phone, email, and chat
• Resolve technical issues regarding billing, claims processing, utilizing features effectively, and payment issues within the platform
• Assist users in navigating the software, managing patient accounts, and utilizing features effectively
• Utilize Salesforce to log, track, and manage customer support cases
• Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform
• Ensure compliance with HIPAA and healthcare data security regulations when handling sensitive information
• Collaborate with training teams to improve self-help documentation, FAQs, and user guides
• Meet or exceed customer satisfaction, response time, and resolution targets
• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries

Preferred Qualifications

• Associate’s degree
• Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management
• Knowledge of CMS forms, payer policies, and the US Payer landscape
• Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems
• Basic coding knowledge related to medical billing and claims processing
• Understanding of claims submission and payer communications, including EDI enrollment process
• Analytics skills to diagnose and resolve billing-related issues efficiently
• Experience using CRM platforms such as Salesforce

Benefits

• Healthcare benefits
• Discount through Dell
• Resources to help you keep your mind and body healthy
• Obe Fitness or Gympass
• LifeWorks Employee Assistance Program