Bioinformatics Support Engineer

Summary

Join Seqera's Customer Experience team as a Bioinformatics Support Engineer and become a trusted technical partner to researchers in health and life sciences. This role offers recent graduates or early-career bioinformaticians a chance to jumpstart their careers in production bioinformatics and scientific computing. You will engage directly with customers, troubleshoot issues, support Nextflow-based workflows, build product expertise, collaborate with senior team members, contribute to documentation, and provide customer feedback. This position requires a Bachelor’s or Master’s degree in a related field, familiarity with Nextflow or similar systems, experience with bioinformatics pipelines, Linux command-line proficiency, and strong communication skills. The role involves serving as the primary support contact for West Coast customers. Seqera offers flexible working hours, a remote-friendly culture, continuous skills development, and various benefits.

Requirements

• Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field
• Familiarity with Nextflow and/or other workflow management systems (e.g., Snakemake, WDL)
• Experience writing, running, or modifying bioinformatics pipelines in an academic or professional setting
• Comfortable working in a Linux command-line environment and with scripting languages such as Bash or Python
• Curious and eager to learn more about cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
• Strong communication skills - able to explain technical concepts to a range of users
• Enjoys solving problems, helping others, and being part of a collaborative team
• You will serve as the primary support contact for our West Coast customers ( Mountain timezone hours )

Responsibilities

• Engage directly with customers to troubleshoot and resolve issues across the Seqera ecosystem, including infrastructure, pipelines, and third-party tools
• Support users running Nextflow-based workflows, including both nf-core and custom pipelines
• Build deep product and Nextflow expertise to understand life sciences workflows and deliver effective, scalable solutions
• Collaborate with senior support and bioinformatics team members to triage, escalate, and resolve complex technical challenges
• Contribute to and maintain technical documentation and knowledge articles to support both internal teams and customers
• Act as the voice of the customer, providing actionable feedback to product and engineering teams to help shape product direction

Preferred Qualifications

• Exposure to sequencing technologies (e.g., RNA-seq, ATAC-seq) or common bioinformatics tools
• Experience using Git/GitHub for code management
• Familiarity with how HPC schedulers (e.g., Slurm) or cloud batch systems work
• Research experience in a computational or technical role

Benefits

• Flexible working hours and remote-friendly culture
• International working environment with more than 25 nationalities
• Passionate & talented team
• Continuous skills development
• Team retreats and bonding activities
• A culture where your opinion is valued and your decisions have a real impact on the industry
• Excitement of a fast-growing startup in a constantly changing environment
• Time off: 20 days for vacations per year, 3 days given by Seqera in December of 2024, and the national/public holidays according to your location
• Equity
• Private health insurance with United Healthcare, dental with Delta, and vision coverage from Vision Service Plan
• Private life insurance with Lincoln
• Investment app with Vestwell (401K)
• Home office equipment (valued over 1,000 USD)
• Subscription to Oliva, Mental Health App
• Learning and development budget per year (1,000 USD)