Business Analyst

Summary

Join 3Pillar Global as a Product Leader and embark on a journey of cutting-edge product development. You will be responsible for managing the product lifecycle, from creating and managing stories in JIRA to releasing and discontinuing corporate forms. This role requires strong analytical and facilitation skills, experience in an agile environment, and a collaborative spirit. 3Pillar offers a flexible work environment, global team opportunities, and a focus on employee well-being, including generous time off and professional development opportunities.

Requirements

• 5 years’ experience in an IT analyst/ Business Analyst/ Product Analyst or any equivalent role
• Team lead experience
• Problem-solver with strong facilitation and analytical skills who can manage multiple priorities
• Self-starter with intellectual curiosity and perseverance
• Confident communicator adept at facilitation and comfortable building partnerships with key stakeholders
• Team player who embraces change and strives to improve and innovate processes
• Eye for detail and a passion for building great products
• Experience working in an agile environment

Responsibilities

• Create, manage, and resolve stories in JIRA
• Create, manage, release (production & ITE), and discontinue corporate forms
• Evaluate/develop business requirements
• Monitor development to ensure standards are followed and ease of maintenance
• Manage incidents and incoming enhancement requests
• Document and execute user story acceptance tests
• Provide user story and solution support to team members
• Support investigation, analysis, and response to incidents
• Facilitate problem and solution negotiations with business stakeholders and IT team
• Ensure high quality of development and solution before product increment release
• Work closely with the Manager of Product Support workflows
• Meet with internal client departments that support digital tools and users
• Review and document existing user support workflows
• Identify areas of friction, redundancy and outdated process
• Identify potential new or existing tools that would help eliminate the ineffective items that were discovered
• Propose tools and workflows that eliminate friction, redundancy, and outdated process
• Present ideas and potential solutions to stakeholders
• Incorporate feedback
• Finalize and get agreement on changes and next steps
• Own Product Management process
• Work with appropriate development teams
• Release changes

Benefits

• Flexible work environment – whether it's the office, your home, or a blend of both
• Part of a global team, learning from top talent around the world and across cultures, speaking English everyday
• Focus on well-being – taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off
• Professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries