Business Analyst II

Summary

Join Housecall Pro as a Business Analyst II and leverage data to enhance the operational and financial performance of the business. You will collaborate with senior leadership and diverse teams, utilizing your analytical skills to drive data-informed strategies. This remote role offers flexible work hours and self-managed PTO, fostering a work-life balance. You will become an expert in Housecall Pro's products and services, gaining a deep understanding of their customer base. The position requires strong analytical and communication skills, along with experience with BI tools like Tableau. Housecall Pro offers a supportive and innovative culture focused on improving the lives of its service professionals.

Requirements

• Bachelor’s or Master degree, preferably in business administration, finance, economics or data analytics, or equivalent experience
• 2+ years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)
• Proficiency in SQL and transforming raw data into usable data sets for analytical purposes
• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics

Responsibilities

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting stakeholders in identifying and answering key questions through data-driven analysis
• Define problem statements and formulate and execute measurement plans that align with business needs
• Interpret data and communicate findings back to business stakeholders in written and visual format
• Develop strategic and thoughtful analysis to answer questions such as: How can we get better at understanding when a customer is ready to purchase? How can we segment our customers in meaningful ways, and how can we target each segment most effectively?
• Drive data-informed strategies, which help improve user acquisition and engagement

Preferred Qualifications

• Experience in or supporting a customer success function preferred
• A self-starter with the ability to learn quickly
• An ability to understand the bigger picture for any request
• Curious, innovative mindset with a focus on solving problems
• Prompt attention to detail
• Strength in collaborating cross-functionally

Benefits

• Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
• Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!