Business Analyst

Summary

Join Encora as a Business Analyst in Chennai or remotely! This full-time position requires 5+ years of experience and a graduate degree. You will act as the single point of contact for business user requirements, liaise with delivery teams, and manage defect resolution. The role demands strong communication, analytical, and problem-solving skills. Flexible working hours are offered to accommodate various time zones. Encora offers a collaborative and innovative work environment.

Requirements

• Have 5+ years of experience
• Be a graduate
• Possess good communication skills in English (both written and spoken)
• Have experience in requirements gathering
• Have good interpersonal skills with the ability to present ideas in user-friendly language
• Have successful experience working in a team-oriented, collaborative environment
• Possess proven analytical and problem-solving abilities
• Have excellent communication skills (both written and verbal)
• Be a strategic thinker with strong influencing skills and the ability to build consensus
• Have strong action orientation; ability to make things happen
• Possess astute cross-cultural awareness and experience in working with international teams (especially US)

Responsibilities

• Act as a SPOC for requirements for the business users and liaise with the delivery teams during the project delivery cycle
• Prioritize and manage the resolution of defects identified during testing
• Work closely with IT & business teams to address and resolve defects in a timely manner
• Assess the feasibility, impact and effort for change requests from the business stakeholders
• Facilitate requirements’ discussion to ensure business understands the capabilities of the product/platform
• Plan & support user testing to ensure that the product capabilities meet business expectations
• Collaborate with training team to enhance training materials on new capabilities and processes
• Facilitate team and stakeholder meetings effectively
• Hold regular status meetings / scrum meetings
• Resolve and/or escalate issues in a timely fashion
• Understand how to communicate difficult/sensitive information tactfully

Preferred Qualifications

• Have Customer Service knowledge
• Have work experience in global settings
• Have ServiceNow CSM skills

Benefits

Flexible working hours to work either in AP, EU or US timezone