Senior Business Analyst – eCommerce

Summary

Join McFadyen Digital, a leading eCommerce Marketplace solutions advisor and implementer, as a Business Analyst. You will gather, analyze, and document eCommerce requirements for large-scale projects, working with various stakeholders to translate business needs into functional requirements. Responsibilities include eliciting requirements using diverse methods, acting as a product owner for development and QA teams, and presenting solution alternatives to clients. You will also decompose high-level requirements, lead validation activities, and prioritize requirements. The ideal candidate possesses strong facilitation and communication skills, eCommerce experience, and familiarity with Agile development processes. This role offers a career with thought leaders in a fast-paced environment, rewarding creativity and innovation.

Requirements

• Experience in IT or eBusiness, including experience with e-commerce, web application development, or other eBusiness solutions
• Strong facilitation and communication skills across business and technical audiences
• Familiarity with a broad array of internet technologies and trends
• Understanding of eCommerce internationalization and localization complexities: content in multiple languages, country-specific product availability, and tax & payment processing
• Experience in problem resolution with IT systems and individuals
• 12+ years of global experience as Business Analysts or Product Owner in IT services company or SI

Responsibilities

• ECommerce requirements gathering, analyzing, and documenting requirements for large-scale (e.g., Fortune 500 or equivalent) projects and manage the requirements scope
• Successfully and independently handle ambiguous situations and develop a practical plan towards achieving clarity - while defining functional behavior, business rules, and data attributes
• Work with the business stakeholders or sponsors to translate business needs into business and functional requirements, fix the functional gaps and add all the minute details
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis
• Act as a product owner for the development and QA team, clarify the doubts of developers and test engineers, validate the developed functional solution, and test cases and provide a demo to the client
• Present solution alternatives to clients that meet their business requirements
• Work in a globally distributed team model
• Decompose high-level business and user requirements into functional requirements or user stories
• Represent requirements using alternative views such as visual analysis models (UML diagrams), prototypes, or simulations where appropriate
• Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve business objectives
• Lead and facilitate ongoing requirements prioritization
• Establish and implement effective requirements practices, including continuous improvement. Assist with the development of the organization’s requirements engineering policies, procedures, and tools
• Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates
• Conduct research, analysis, and feasibility studies to establish the viability of requirements
• Bring best practices and support to the other eCommerce teams as they relate to business knowledge and business processes

Preferred Qualifications

• Adobe GraphQL Experience
• Bachelor's degree in business, MIS, Computer Science, or related major
• Proven experience as a Business Analyst
• Experience with an enterprise class eCommerce platform
• Familiarity with Agile development processes where you quickly write effective user stories that can be broken into meaningful tasks by developers
• Familiarity with Jira is desired
• Knowledge of multiple vertical industries such as retail, b2b, CPG, and grocery is a plus
• Excellent English communication skills

Benefits

• A career with thought leaders who literally wrote the book on Marketplace Best Practices
• A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses
• A career with first movers who are deploying new business models and strategies worldwide
• A career in a flat management structure without a rigid hierarchy and bureaucracy
• A career in a culture that rewards creativity and innovation, risk-taking and teamwork