Business Analyst

Summary

Join LNB Solutions, a mission-driven consulting and technology firm, as a Part-Time Business Analyst supporting discovery, solution design, and post-implementation support for Kinship projects. You will play a key role in refining requirements, designing system logic, and translating public-sector financial workflows into scalable Salesforce configurations. This high-impact role requires deep Salesforce expertise to triage support tickets, clarify enhancement requests, and ensure consistent delivery outcomes. The position is remote and part-time, offering flexibility for experienced Salesforce professionals. You will collaborate with various stakeholders, including SMEs, PMs, Product Owners, and QA to deliver exceptional results. The ideal candidate possesses strong Salesforce experience and a proven track record in public-sector environments.

Requirements

• Minimum 5+ years of experience in Salesforce-based solutioning, business analysis, or configuration
• Must hold a Salesforce Administrator certification (Advanced Admin or Business Analyst certification preferred)
• Demonstrated experience working in public-sector Salesforce environments, particularly in financial or case management workflows
• Strong understanding of data models, object relationships, record types, and Lightning page setup
• Excellent written and verbal communication, including the ability to simplify complex workflows for end users and developers
• Able to work independently and part-time across multiple customer implementations
• 2+ years of business analysis or functional support in a Salesforce or SaaS environment
• Strong documentation and process mapping skills

Responsibilities

• Lead or support business process documentation sessions with SMEs and PMs during discovery
• Translate government workflows and SOPs into clear user stories with mapped system requirements
• Collaborate with Product Owner and QA to define acceptance criteria for enhancements and features
• Review enhancement and support tickets and recommend process or configuration changes
• Serve as a triage partner with Support PMs to evaluate whether issues are configuration, training, or development related
• Conduct walkthroughs of business logic with both internal team and customer stakeholders to ensure clarity and alignment

Preferred Qualifications

• Familiarity with human services, public-sector financials, or case management systems a plus
• Able to work independently, part-time, and flexibly across multiple active projects
• Excellent communication and collaboration skills