Business Analyst

Summary

Join Fidelity & Guaranty Life Insurance Company (F&G) as a Business Analyst! You will collaborate with stakeholders to define and validate business requirements, impacting operational effectiveness, product development, and customer experience. This role requires strong analytical and communication skills, along with experience in the Life Insurance & Annuity industry. A Bachelor's degree is preferred, and relevant certifications are a plus. F&G offers a flexible work environment, including in-office, hybrid, and remote options. The successful candidate will be responsible for eliciting, analyzing, and documenting business requirements, facilitating discussions, developing test plans, and creating documentation. This position offers the opportunity to contribute to a dynamic and collaborative team within a leading insurance company.

Requirements

• Bachelor's Degree preferred. Preference in Business Administration, Information Technology, or related field
• Work experience in Life Insurance & Annuity industry
• Excellent verbal, written communication, and presentation skills with ability to effectively explain complex ideas to various stakeholders (managers, cross-functional teams, internal clients)
• Excellent analytical, problem-solving skills, and decision-making skills
• Excellent interpersonal and collaboration skills with ability to build trust, listen and ask effective questions with the goal of creating successful business solutions and effective business partnerships
• Excellent documentation writing skills with attention to detail
• Excellent planning, organizational, and time management skills. Thrives in fast-paced environment with the drive to take on new challenges
• General understanding of customer experience with customer service orientation
• General understanding of business analysis concepts, SDLC process, and project management
• General understanding of requirements management tools, techniques, and methodology
• General understanding of business process design
• General technical knowledge including proficiency in Microsoft Office Tools (Word, Excel, PowerPoint, Visio)

Responsibilities

• Develop and maintain general awareness of the company’s products, admin processes, methodologies, and technologies
• For straight-forward business challenges involving software implementation, regulatory updates, and admin processes. Elicit, analyze, document, and communicate detailed business requirements
• Facilitate discussions with business partners to elicit, review and finalize requirements
• Develop test scenarios and test plans and perform testing to verify business requirements
• Define QA Acceptance Criteria, verify and sign-off test results
• Create and maintain business requirements for impacted projects, system workflows, Administrative Guidelines, and project related training materials
• Participates in lessons-learned including quality, timeliness, and action items for future projects
• Provide schedule and effort estimates for assigned work and provide status updates
• Perform other functions, duties and projects as assigned
• Maintain regular and punctual attendance

Preferred Qualifications

• Insurance coursework (LOMA), BA Certification (IIBA), or business process training (LEAN Six Sigma), or equivalent
• Working knowledge of JIRA

Benefits

Ability for in-office, hybrid and remote work arrangements