Business Analyst

Summary

Join Masabi, a global leader in fare payment technology, as a Business Analyst. You will collaborate with customers and stakeholders to gather insights, translate business needs into user stories, and contribute to feature design. Working alongside Product Managers, Engineers, and Designers, you will ensure alignment between business context, user experience, and technical feasibility. This role is remote for candidates based in Romania. You will play a key role in improving the mobile ticketing experience and developing user-focused solutions. This is a fantastic opportunity to be part of a growing company and make an impact on public transportation experiences worldwide.

Requirements

• Experienced as a Business Analyst or in a similar role within a software or product-led environment
• Able to turn business challenges into well-structured, user-centric requirements
• Comfortable working with SDKs, APIs, and cross-functional engineering teams
• Skilled in gathering insights via conversations, workshops, and journey mapping
• Strong attention to detail and clear documentation skills
• A collaborative mindset, confident communicating across diverse stakeholders
• Familiar with Agile delivery practices
• A good command of the English language is required for this role, including the ability to communicate clearly and effectively in both written and spoken English

Responsibilities

• Collaborate with customers and internal stakeholders to gather insights on platform usage, identify challenges, and help shape improvements focused on user experience and functional value
• Translate business needs into clear user stories and acceptance criteria, working with Product Managers, UX Designers, and Engineers
• Contribute to feature design discussions, ensuring integration feasibility and alignment with user and business goals
• Support the development process by refining requirements, clarifying goals, and helping teams build with confidence
• Help prioritise enhancements and fixes based on user impact, team feedback, and company objectives
• Facilitate workshops to map user journeys, explore ideas, and gather actionable feedback

Preferred Qualifications

A qualification such as BCS or IIBA is helpful but not required

Benefits

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are
• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey
• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load