Business Analyst

Summary

Join a Florida government agency as a Business Analyst for a 2-year contract (July 2025-June 2027). This remote position, based in Florida, requires occasional on-site work in Tallahassee. The hourly rate is $30. Responsibilities include participating in JAD sessions, validating business requirements, verifying software, identifying workflow improvements, preparing user documentation, and providing daily support for the agency's HMS and related systems. The ideal candidate will have at least two years of experience in business process analysis within an agile environment, providing technical support for EHR and practice management systems, working with application development on certified EHR products, and software testing. Strong documentation skills are essential.

Requirements

• Performing business process analysis on an agile software development team
• Providing technical support directly to end-users of an EHR and practice management system
• Working with application development on a Certified EHR product
• Software testing function that includes executing software tests, documentation of defects and writing test cases and scripts
• Producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams

Responsibilities

• Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the Department. Participation includes providing accurate answers to questions regarding intended software functionality
• Perform validation of documented business requirements against business processes as assigned by the Department
• Perform verification of developed software against business requirements and technical specifications as assigned by the Department through User Acceptance Testing (UAT)
• Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements as assigned by the Department. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the Department’s change and configuration management system
• Prepare and submit end user documentation using Microsoft Office software as assigned by the Department for training and assistance including release documentation, process flows, and help screens
• Provide support daily for the Department’s HMS, related systems and downstream consumers of Department data as directed by the Department. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the Department’s change and configuration management system and logging the user interaction in the customer ticketing system
• Communicate current issues, enhancements, and other information through email, telephone or face-to-face with Department staff as assigned by the Department