Business Analyst

Summary

Join Revalize's Professional Services team as a Business Analyst, reporting to the Implementation Team Manager. You will collaborate with project managers and customers to gather and document project requirements, providing subject matter expertise and guidance. Responsibilities include analyzing customer data, designing solutions, leading implementation activities, and documenting troubleshooting steps. You will work with internal teams for technical support and manage multiple projects simultaneously. The role requires strong analytical, communication, and technical skills, along with experience in a Business Analyst role and fluency in German. A Bachelor's degree or higher in a related field is also required.

Requirements

• Bachelor's degree or higher in a related field
• Fluency in German
• 2+ years of experience in a Business Analyst role
• Technical aptitude and ability to quickly learn new software
• Strong experience with Microsoft Word – particularly styles and formatting
• Experience with writing Statements of Work (SOWs)
• Experience in an agile software development environment using JIRA and documenting user stories
• Exceptional interpersonal, presentation, and communication skills
• Strong analytical and technical background
• Must be highly organized and work well under pressure
• Must be able to work independently, as well as under supervision
• Must be willing to accept responsibility and show good judgment, initiative, and resourcefulness
• Must value working in a collaborative environment
• Excellent problem-solving, research and analysis, technical, and leadership skills

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service and support
• Review, analyze, and evaluate customer business requirements and solution objectives
• Analyze customer data, interpreting results, and documenting summaries of results and design
• Participates in ongoing implementation team decisions and internal projects
• Writes detailed description of the customer’s business needs and steps required to develop or modify applications
• Lead implementation specific activities and conduct meetings with new and existing customers
• Input issues and case data into customer facing and internal issue tracking applications
• Work with other Professional Services team members to support customer needs
• Communicate with internal Product Development team members for technical support needs

Preferred Qualifications

• Knowledge of Visual Studio
• SQL knowledge recommended
• SQL Server Management Studio a plus
• C#, XML, and JSON knowledge a plus
• Tortoise or other GitHub-related tool knowledge is beneficial
• API-related knowledge, including knowledge of Postman or other such tools