Business Analyst

Summary

Join Unbounce, a leading landing page and conversion optimization platform, as a Business Analyst to collaborate with stakeholders across various departments. You will gather and prioritize requirements for reporting, KPIs, and product usage insights, translating needs into user stories and managing work in JIRA. You will play a key role in connecting business objectives with actionable insights by creating dashboards and reports, analyzing data, and supporting Mixpanel implementation. The role involves project management, process improvement, and presenting findings to executives and cross-functional teams. This position offers a competitive salary, flexible work arrangements, and comprehensive benefits.

Requirements

• 3–5 years experience as a Business Analyst, ideally in SaaS or tech environments
• Proven skills gathering and documenting requirements, defining KPIs, and building reports
• Hands-on experience managing complex work in JIRA or similar tools
• Strong analytical skills; comfortable with SQL, Excel, Amazon QuickSight, and Mixpanel (or similar tools)
• Excellent communication and collaboration skills
• Familiarity with Agile processes and team collaboration tools

Responsibilities

• Gather and Prioritize Requirements
• Lead stakeholder interviews, workshops, and surveys to collect business needs for reporting, analytics, and metrics
• Define and track KPIs, including conversion rates, adoption, and product usage
• Prioritize requests, keeping business strategy front and center
• Translate into Action
• Create user stories, acceptance criteria, and wireframes for new reports, dashboards, and analytics tools
• Manage delivery in JIRA, aligning developers, analysts, and business partners
• Enable Data-Driven Decisions
• Work with Data and revenue operations to develop and maintain self-service dashboards (using Amazon QuickSight) and automate reporting
• Analyze data using SQL, Excel, QuickSight, and Mixpanel to uncover insights and recommend optimizations
• Own Analytics Implementation
• Support the implementation and rollout of Mixpanel for CRM analytics and user journey tracking
• Partner with Product and Engineering to ensure accurate event tracking and actionable reporting
• Project Management and Process Improvement
• Track progress, resolve blockers, and deliver analytics initiatives on schedule
• Identify opportunities for process improvement in data and reporting workflows
• Stakeholder Collaboration
• Present findings to executives, product leaders, and cross-functional teams
• Build consensus and serve as a key liaison across Product, Marketing, Sales Ops, Finance, and Data

Benefits

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program
• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• $2000 Lifestyle Spending Account (LSA)
• Weekly Virtual Yoga Classes
• RRSP, 401(K), WWK Pension Personal Contributions
• Volunteer Day
• Team Building Budget
• Referral Program ($1000)
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget