Business Analyst II

Summary

Join Housecall Pro as a Business Analyst II and leverage data to enhance operational and financial performance. You will collaborate with senior leadership and diverse teams, utilizing your analytical skills to improve user acquisition and engagement. Responsibilities include becoming an expert in Housecall Pro's products and services, driving results through data-driven analysis, defining problem statements, and communicating findings to stakeholders. You will develop strategic analyses to understand customer purchasing behavior and effective segmentation strategies. The ideal candidate possesses a Bachelor's or Master's degree in a relevant field and 2+ years of experience with a BI tool like Tableau. Strong SQL proficiency and experience in customer success are preferred. Housecall Pro offers a generous benefits package including medical, dental, vision, life, disability, 401(k), paid holidays, and flexible paid time off.

Requirements

• Bachelor’s or Master degree, preferably in business administration, finance, economics or data analytics, or equivalent experience
• 2+ years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)
• Proficiency in SQL and transforming raw data into usable data sets for analytical purposes
• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics

Responsibilities

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting stakeholders in identifying and answering key questions through data-driven analysis
• Define problem statements and formulate and execute measurement plans that align with business needs
• Interpret data and communicate findings back to business stakeholders in written and visual format
• Develop strategic and thoughtful analysis to answer questions such as: How can we get better at understanding when a customer is ready to purchase?
• How can we segment our customers in meaningful ways, and how can we target each segment most effectively?
• Drive data-informed strategies, which help improve user acquisition and engagement

Preferred Qualifications

Experience in or supporting a customer success function preferred

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements