Business Analyst - Sales Processes & Systems

Summary

Join Gusto's Revenue Operations team as a process improvement expert and partner with Sales and Marketing leadership to enhance efficiency and customer experience. You will evaluate and analyze sales and marketing processes, identify areas for improvement, and implement solutions to boost conversion rates and sales efficiency. This role requires close collaboration with cross-functional teams to translate pain points into comprehensive business requirements and projects. You will recommend and architect processes that improve the internal Gustie experience and provide insights for new processes and product launches. The ideal candidate possesses 5+ years of relevant experience, including 2+ years with high-velocity sales organizations, and a proven track record of process improvement in a sales environment. Strong problem-solving, communication, and stakeholder management skills are essential.

Requirements

• 5+ years of relevant work experience in process improvement, operations or consulting
• 2+ years of experience working with high-velocity sales organizations in operations, strategy, or project management role, preferably at a SaaS company
• Familiarity with commonly used CRM and sales tech stack solutions, e.g., Salesforce, Outreach, ZoomInfo
• Proven track record and passion for making processes more efficient, ideally for a sales team
• Extensive experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements
• Strong creative problem-solving skills. You thrive in an environment with ambiguity, with an eye for efficiency and automation
• You are a self-starter; no one tells you where to find the answers
• Hyper-organized; effective stakeholder and project management is the bare minimum and is part of your secret sauce
• Strong yet empathetic business partner, especially in a sales context
• Executive written and verbal communication
• Ability to influence senior leaders and drive change

Responsibilities

• Evaluate, document and analyze our Sales and Marketing processes to assess the effectiveness of our operating model and understand drivers and opportunities
• Identify, draft and implement process and tool improvements that lead to business objectives; higher conversion rates, sales efficiency, and better customer experience
• Translate pain points into comprehensive business requirements and projects
• Recommend and architect processes that continuously improve internal Gustie experience
• Partner cross-functionally to implement plans and measure success
• Provide insights and recommendations for new processes and product launches
• Get your hands dirty and troubleshoot any issue that arises

Benefits

• Health insurance
• 401(k)s
• Remote work, flexible hours