Business Systems Analyst

Summary

Join Navy Federal Credit Union, the world's largest credit union, as a Business Systems Analyst! This remote position focuses on Collection Technology Solutions, serving as the liaison between business partners and IT. You will document requirements, conduct system testing, and coordinate user acceptance testing (UAT). The role involves supporting multiple applications and collaborating with IT and vendors to resolve system issues. You will manage workflows as the system owner for major applications used by the Collections Department. This is a fantastic opportunity to contribute to a large and successful organization.

Responsibilities

• Serve as the primary liaison between business partners and ISD and/or select vendors
• Provide project support including documenting requirements/features
• Conduct system testing
• Coordinate UAT
• Resolve outages
• Provide production support for multiple applications (both on prem and hosted)
• Work with ISD and/or vendor support personnel to investigate and remediate system issues
• Manage workflows as the System Owner for major applications used by the Collections Department