Business Consultant

Summary

Join Bloomreach's expanding Professional Services team as a Business Implementation Consultant. You will deliver value to clients by deploying and utilizing the Engagement Platform, supporting implementation phases, and advising on e-commerce strategies. Leverage your expertise in analytics, data management, and digital marketing to build strong client relationships and improve their KPIs. Collaborate with internal teams and contribute to process improvements. This role requires 2-3 years of consulting experience in a SaaS environment and knowledge of Bloomreach Engagement platform features. Bloomreach offers a remote-first culture, flexible working hours, professional development opportunities, and various well-being initiatives.

Requirements

• Ideally 2-3 years of experience in a consulting role within a SaaS environment
• Working knowledge of at least one of the Bloomreach Engagement platform features
• Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce
• Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
• Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
• Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
• Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study
• Native or professional fluency in English

Responsibilities

• Deliver value to Bloomreach’s clients through the deployment and use of the Engagement Platform
• Support clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment
• Serve as a key advisor for clients regarding e-commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
• Build strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI
• Collaborate with Customer Success Manager to develop business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
• Become an expert in a chosen part of the platform to lead and advise clients and internal stakeholders in a given topic of expertise
• Play a pivotal role in clients’ onboarding, platform adoption and product features utilization
• Collaborate with various internal teams to build services focused around the product and contribute for internal process improvement

Benefits

• Flexible working hours to accommodate your working style
• Remote-first work environment with several Bloomreach Hubs available across three continents
• Company events to experience the global spirit of the company
• 5 paid days off to volunteer
• People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Resident communication coach available to help navigate work-related communications & decision-making challenges
• Managers participate in the Leader Development Program
• $1,500 professional education budget annually to purchase education products (books, courses, certifications, etc.)
• Employee Assistance Program with counselors available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• ���DisConnect’ days – one additional day off each quarter
• Opportunities for sports, yoga, and meditation
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options granted depending on role, seniority, and location
• Company performance bonus
• Employee referral bonus of up to $3,000
• Rewards & celebrations for work anniversaries