Senior Management Consultant, Business Process Improvement SME

Summary

Join our consultancy as a Senior Management Consultant specializing in Business Process Improvement! Lead client engagements, focusing on process excellence and improvement. You will conduct in-depth process analysis, re-engineering, and design, implementing solutions to enhance efficiency and quality. This role requires 10+ years in management consulting with 3-5 years in business process improvement, leading BPM engagements. Strong interpersonal, communication, and analytical skills are essential. Travel up to one-third of the time is required. The position offers full-time or contract options, with full benefits for full-time employees.

Requirements

• Bachelor’s Degree in Business, or similar
• Management consulting experience, including client facing experience
• 3-5 years of business process improvement experience
• Experience leading client facing consulting engagements
• Solid experience in business processes design and consultation
• Strong facilitation skills, and solid verbal and written communication skills
• Strong Visio, Word, Excel and PowerPoint skills
• Flexible and adaptable; able to work in ambiguous situations
• Strong relationship building between internal customers, vendors and employees
• 10+ years in management consulting

Responsibilities

• Lead consulting engagements focused on process excellence and process improvement
• Lead in-depth mapping workshops with key client team members to fully understand current state processes
• Conduct review and validation workshops with key stakeholders to identify opportunities for improvement and automation across people, process, technology and the customer experience
• Conduct interviews, focus groups and observations to capture insights and specific needs for process enhancement
• Create detailed visual representations of current workflows, defining business process triggers, steps, roles, key data sources, outputs, and governing mandates
• Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure
• Conduct in-depth process analysis and re-engineering to identify ideas to improve efficiency, lower costs and improve product quality
• Support key client teams in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities
• Provide technical and analytical support for process improvement initiatives, build business cases to determine and present a cost-benefit analysis
• Facilitate the design and implementation of new/improved process models and organizational structures
• Train and guide resources in process improvement techniques
• Manage and lead project team to achieve desired results
• Perform project management, analytics, and metrics to ensure milestones are met and deliverables achieved
• Coordinate with various teams to analyze project results and performance
• Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods

Preferred Qualifications

BPI certification (Lean, Six Sigma) or experience with Kaizen a plus

Benefits

• Base salary, plus commission
• Health, dental, vision, life, disability, vacation
• 401(k) with company match