Remote Business Consultant

Summary

Join a dynamic team at Quantum Metric, where you'll drive client enablement and deliver tangible business value through our partnership. As a Customer Success Business Consultant (CSBC), you'll engage with customers to provide tailored training, teach them how to apply our technology to solve key business obstacles, and provide in-depth quantitative analysis to obtain measurable insights that improve digital experiences.

Requirements

• 2+ years serving in a digital analytics or consulting role
• Must be able to analyze quantitative data to draw meaningful conclusions and make data-driven recommendations. Enjoys solving complex problems without straight forward solutions
• Must be a self-starter, who thrives in fast-paced, start-up environments
• Must have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity
• Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable training large audiences of 50+ individuals
• Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities

Responsibilities

• Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
• Provide training sessions across a plethora of use cases to enable customers to solve business obstacles across business and technical organizational functions
• Develop a consultative relationship with each client through an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and key performance indicators
• Improve customer business results through taking action on insights surfaced through the Quantum Metric platform
• Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and execute on their digital strategy through daily client interactions
• Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
• Proactively analyze customer data using the Quantum Metric platform to surface data-driven improvements to digital experiences
• Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data-driven recommendations and aiding analysis to key client partners
• Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
• Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
• Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
• Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD
• Healthy Rewards – Discount Programs
• Calm App access
• 401k and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave