Business Intelligence Analyst

Summary

Join our team as a fully remote Client Operations Support Specialist, based in Central America or Mexico! This role focuses on maintaining data accuracy and consistency within Power BI dashboards, troubleshooting issues, managing data resources, optimizing processes, and generating insightful reports. You will need strong data analysis, Power BI, and SQL skills. This is a fantastic opportunity to develop your skills in a dynamic team that values continuous learning and offers a competitive compensation package, including full-time employment with potential overtime, 100% remote work, and professional development opportunities.

Requirements

• Possess Data Analysis Skills: Ability to interpret and analyze data for accuracy and consistency
• Have Power BI Knowledge: Experience in dashboard monitoring, maintenance, and troubleshooting
• Possess Basic SQL Skills: Ability to query databases and assist with data management
• Have ETL Understanding: Familiarity with data integration processes (Extract, Transform, Load)
• Possess Data Visualization Skills: Ability to create effective reports to support decision-making

Responsibilities

• Monitor and Maintain Dashboards: Regularly review Power BI dashboards to ensure data accuracy and consistency. Detect and resolve discrepancies early to ensure a seamless client experience
• Troubleshoot and Resolve Issues: Conduct routine checks on dashboard links, images, and data flows. Identify and fix errors before they impact clients
• Manage Data Resources: Monitor usage of our Azure SQL Database, ensuring efficient data handling and spotting potential risks in advance
• Optimize Processes: Support improvements in ETL (Extract, Transform, Load) processes to enhance data integration efficiency
• Generate Reports & Documentation: Provide actionable insights through clear reporting on dashboard and database performance. Offer recommendations to maintain high-quality client operations

Preferred Qualifications

Experience with ETL Tools (e.g., Talend, Apache NiFi, SSIS)

Benefits

• Full time positions with the potential for overtime
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development