Business Manager, Program Manager, Strategy and Communications Manager

Summary

Join ServiceNow as a Business Manager and partner with TWF leaders to execute against business priorities. You will assist in developing and executing growth plans, collaborate with cross-functional teams to align go-to-market strategies, and coordinate in-year and out-year planning. This role involves incubating emerging programs, partnering with HR for talent development, managing business reviews, and driving team communications. Success requires a strong operational mindset, excellent communication skills, and experience in sales operations within the enterprise software space. ServiceNow offers a flexible work environment and is committed to creating an inclusive workplace.

Requirements

• The strong operational mindset with a focus on building organizations to scale in a cross-functional capacity
• Competitive, can do, optimistic, realistic attitude, strong work ethic, humility, and excellent team-building communication and listening skills
• A history of demonstrated skills of sales operational best practices
• A consistent track record of meeting and exceeding team quotas
• Strong forecasting and reporting capabilities
• Strong Program Management skills and a history of building out sales programs to support Field Sales teams
• Strong organization, communication, teamwork, presentation, problem-solving, and time management skills
• Ability to navigate and collaborate through complex opportunities
• Experience attracting, retaining and developing high-performing, high potential talent through assessing, selecting, onboarding, coaching, and developing
• Excellent written and verbal communication skills in English to craft and convey messaging and ensure followership in actions follow up across TWF
• Strong content creation skills: demonstrated knowledge and proficiency with PPT, experience at crafting internal emails for broader and senior audience
• A Bachelor’s degree; an MBA is a plus
• 5+ years experience in field sales management, in a matrixed sales environment in the enterprise software space
• The willingness and ability to travel 10% of the time

Responsibilities

• Assist in developing, communicating and executing on a multi-faceted plan to grow business across the TWF business
• Collaborate with business partners across Bus, Sales Operations, Solution Sales, Solutions Consulting, Solution Sales, Field Sales Field Marketing, Customer Success and GCP to drive alignment on go-to-market strategy; ensure alignment of priorities and goals
• Coordinate in and out year GTM and Sales planning to ensure the organization continues to scale to support growth expectations
• Incubate and develop emerging programs that are deemed strategic investments, customer engagement and field comms
• Partner with HR to drive team talent development and consistent recruiting practice, Community and Team Culture
• PM Biz Reviews, Operating Model (with BU, Mktg, Field, GPC and all business stakeholders), NPI process
• Develop and manage impactful team communications cadence
• Prepare TWF team’s internal communications and announcements
• Assist with TWF leadership’s communications to customers and internal stakeholders
• Create content for TWF VP external and internal presentations

Benefits

Flexible work environment