Senior Program Manager, Business Operations

Summary

Join Octave, a modern behavioral health practice, as a seasoned Program Manager to oversee company-wide programs, build new operational capabilities, and ensure operational efficiency. You will lead projects from inception to completion, collaborating with various teams to prioritize, develop, and improve programs. As a strategic leader, you'll develop new operational capabilities and drive efficiency, directly impacting the accessibility of quality mental health services. This role requires managing multiple complex programs, driving cross-functional teams, and implementing innovative solutions. You will also be responsible for continuous improvement and exploring new ideas to enhance future opportunities. The position offers a competitive salary and benefits package.

Requirements

Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Lead multiple end-to-end programs that support Octave’s growth across the entire lifecycle including ideation, scoping, planning, execution, and results monitoring
• Help prioritize and drive internal alignment of key projects and strategic initiatives, understanding how they map to company priorities and the impact they will have
• Drive cross-functional teams and stakeholders to develop creative solutions for some of the most complex issues in mental health today, including launching new payor relationships, expanding services to new states and improving care delivery models
• Design and implement communications strategies for initiatives, conduct qualitative and quantitative analysis of performance, and ensure overall impact in relation to the program’s desired outcomes and company goals
• Own continuous improvement and explore new ideas during the course of each program to inform future opportunities
• Support new system implementations, leading the selection, adoption, and optimization of new technologies and systems to enhance operational workflows and data management
• Drive the creation and implementation of innovative processes that enhance service delivery and operational efficiency across all program areas
• Develop strategic alliances and partnerships that can enhance Octave's operational capabilities and expand service offerings to clientele
• Architect and support the deployment of new service lines or product offerings, ensuring they are effectively integrated into the existing operational framework
• Lead process optimization initiatives to enable internal operations to scale with business needs
• Leverage data analytics and patient, provider, and partner feedback to enhance the efficiency of Octave’s operations
• Construct and implement frameworks that ensure new operational capabilities are scalable and adaptable to the growing needs of Octave
• Implement new technologies (e.g., AI, low code tools) in partnership with Product to optimize and automate patient onboarding, care navigation, and cross-team collaboration, among others

Preferred Qualifications

• 7+ years of experience: in program management, management consulting, and/or business operations. Experience in Healthcare preferred
• Ownership: Experience leading multi-disciplinary, cross-functional strategic operational initiatives from design through implementation
• Strategic operator: Demonstrated ability to balance strategic planning and operational execution – able to get into the details without losing sight of the big picture – to help guide the efforts of all program stakeholders
• Organization: Highly organized and capable of managing multiple projects with competing priorities aligned to short and long term objectives
• Strong communicator: Excellent written and verbal communication skills, experienced in working with and presenting to executive leadership
• Resourcefulness: Demonstrated ability to innovatively and efficiently navigate challenges, ensuring successful project execution within constrained environments

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available
• Octave offers generous Paid Time Off as well as paid parental leave benefits
• Equity in the form of stock options
• Target bonus incentives based on performance