Business Operations Analyst

Summary

Join Dudek, a leading environmental firm, as a Business Operations Analyst and contribute to the Business Operations Group. You will provide essential support for financial systems, particularly Deltek Vantagepoint, ensuring smooth operations within accounting and finance teams. This role involves managing support requests, creating financial reports, streamlining processes, conducting system tests, and training end-users. The ideal candidate possesses Deltek Vantagepoint experience, strong analytical and communication skills, and a collaborative approach. Dudek offers a competitive salary, benefits including medical, dental, vision, discretionary bonuses, a yearly merit review, an employee stock ownership program, and generous PTO.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field, or equivalent experience
• 1-3 years of experience in Deltek Vantagepoint support, financial systems analysis, or a similar role - ideally with exposure to financial reporting tools and project-based ERP systems
• Demonstrated ability to manage support requests, prioritize tasks, and collaborate with various stakeholders
• Excellent analytical skills with the ability to assess business needs and propose practical solutions
• Proven communication skills, both verbal and written, with the aptitude to interact effectively with various stakeholders
• Experience with Freshservice or similar support ticketing platforms
• Familiarity with reporting tools and data visualization platforms
• As a federal contractor, successful candidates are required to pass the following pre-employment requirements prior to beginning employment: pre - employment drug test and background check

Responsibilities

• Deliver first-line functional support for core financial systems, with a strong emphasis on Deltek Vantagepoint, ensuring that data integrity and reporting standards are maintained
• Act as the liaison between accounting teams and support functions, utilizing platforms such as Freshservice to track and analyze support requests
• Assist in creating and maintaining financial reports and dashboards that support month-end closing, financial planning, and operational analysis
• Work collaboratively with finance and accounting stakeholders to streamline financial processes, ensuring consistency and accuracy in reporting
• Manage ad hoc requests and system enhancements by gathering business requirements and drafting detailed process documents and Standard Operating Procedures
• Conduct thorough testing of system fixes and upgrades, ensuring that solutions meet the required financial and operational criteria before deployment
• Serve as a point of contact for user inquiries, troubleshooting issues, and escalating complex cases to ensure rapid resolution
• Assist in training end users and creating documentation that promotes system adoption and operational efficiency
• Support continuous process improvement initiatives by identifying opportunities for system and workflow enhancements
• Stay current with industry trends and best practices related to financial systems, reporting, and process optimization

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• Discretionary bonuses, based on firmwide, divisional, and individual performance
• Yearly merit review
• Employee stock ownership program
• Paid Time Off (PTO) packages for both salaried and hourly employees