Business Process Expert

Summary

Join Chamberlain University as a Business Process Expert and lead the simplification and standardization of business processes, driving cost reduction, service improvement, institutional consistency, and quality maintenance.

Requirements

• Bachelor's Degree Business or another related field
• Experience in organizing, facilitation and leading project teams to effectively achieve desired and timely results
• Experience with IT systems analysis and design
• Subject Matter Expert on institutional policies and procedures managed by the respective support department required
• Outstanding communication and interpersonal skills with strong attention to detail
• Minimum 3+ years' experience in modeling and designing business processes and analyzing data to support business decisions and hypotheses
• Minimum 3+ years' experience in change management, project management, process improvement and implementation
• Excellent organization skills: ability to manage tasks and projects
• Strong functional ability to facilitate process driven discussions, process map and support policy related change
• Software skills required (Microsoft Project, Word, Excel, PowerPoint, Access, Visio and Outlook)
• Demonstrated success establishing clear priorities to achieve business outcomes
• Proven ability to collaborate and build effective relationships with institutional partners
• Ability to work independently and make sound decisions with minimal supervision and direction

Responsibilities

• Leads a variety of project teams during various stages of the project to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements
• Leads stakeholder briefings, progress status reporting, definition of measures, and generation of project ideas
• Builds and maintains relationships across the enterprise and understands at a high level what initiatives are moving forward in other areas of the organization
• Conducts business systems process analysis and needs assessments in an effort to identify business process improvements
• Coordinates User Acceptance Testing (UAT) of respective department functions
• Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application
• Leads multiple assignments simultaneously, creates and updates documented project plans, monitors, and reports progress to ensure that required work is delivered on time
• Works closely with all stakeholders to ensure smooth 'go live' when new systems or processes are moved into production
• Ensures that policies are examined for the benefits provided and impediments removed when possible; ensures that the quality of data and conclusions are justified
• Ensures that project team members work together to define business processes, recommend system configuration, and project manage their development as needed
• Develops and maintains a solid knowledge of the various enterprise applications and business processes
• Ensures that a change management process occurs throughout the organization such that the full benefits of innovation are realized, and it embraces principles of continuous improvement
• Archives project documentation, test results and any relevant information according to business standards and processes
• Performs other duties as assigned

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays