Business Systems Analyst

Summary

Join Halcyon as a Business Systems Analyst and play a key role in managing, enhancing, and evolving our Salesforce ecosystem. You will configure and maintain the platform, champion best practices, and adopt the latest Salesforce features. Your work will directly support operational excellence, optimize business workflows, and empower our teams. This is a remote position within a completely distributed global team. Halcyon offers a competitive salary and benefits package.

Requirements

• Demonstrated experience as a Salesforce Administrator, with deep hands-on expertise across core modules such as Sales Cloud, Service Cloud, and Digital Experience
• Strong understanding of Salesforce platform architecture, security model, and data management principles
• Proficiency in Agile or similar project management methodologies
• Solid grasp of release management and change control processes to ensure smooth deployment of updates and features
• Proven ability to engage and align with cross-functional teams including Sales, Marketing, Finance, Customer Success, and Engineering
• Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders

Responsibilities

• Manage the Salesforce Environment: Configure, customize, and administer Salesforce, including user roles, profiles, permissions, and system integrations to support evolving business needs
• Automation & Process Optimization: Design, implement, and refine automation solutions to streamline and scale internal operations
• Data Integrity & Governance: Maintain data cleanliness and accuracy by managing integrations, perform data loads, duplication and matching rules, validation rules, dynamic forms, and Flows
• Security & Compliance: Enforce security best practices for user access, data protection, and system configurations in line with industry standards and protocols
• Stakeholder Collaboration: Partner with cross-functional teams to gather business requirements and translate them into scalable, effective technical solutions
• Troubleshooting & Root Cause Resolution: Investigate and resolve system issues through analytical problem-solving, implement corrective actions, and design long-term preventive solutions
• Documentation & Knowledge Sharing: Maintain comprehensive internal documentation for processes, configurations, and troubleshooting to support team efficiency and continuity

Preferred Qualifications

• Background in a fast-paced startup or SaaS/cybersecurity environment is highly preferred
• Familiarity with project management tools such as Jira, Asana, or equivalent
• Knowledge of Salesforce development tools and frameworks, including Apex, Visualforce, Lightning Web Components
• Awareness of compliance standards such as GDPR, CCPA, or SOC 2
• Salesforce certifications (Administrator, Advanced Admin, Platform App Builder, etc.) are a significant plus

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• 401k plan with a generous employer contribution
• Short and long-term disability coverage, basic life and AD&D insurance plans
• Medical and dependent care FSA options
• Flexible PTO policy
• Parental leave
• Generous equity offering