Business Systems Analyst

Summary

Join Pleo's growing Revenue Operations department as a Business Systems Analyst. You will bridge the gap between business and IT, focusing on designing and implementing web-based applications and systems to optimize commercial processes. This role requires collaborating with stakeholders, gathering requirements, designing systems, coordinating projects, and ensuring quality. You will translate business needs into technical specifications, work with cross-functional teams, and continuously improve systems. The ideal candidate possesses strong web development knowledge, experience in business analysis, and excellent communication skills. Pleo offers a dynamic work environment and various benefits.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field
• 5+ years of experience as a Business Systems Analyst or in a similar role with a focus on web-based technologies
• Strong understanding of web development stacks, including front-end, back-end, databases, and cloud-based solutions
• Experience with web technologies such as HTML, CSS, JavaScript, APIs, and content management systems (CMS)
• Familiarity with agile development methodologies (Scrum, Kanban) and project management tools (JIRA, Confluence)
• Proficiency in creating detailed business process documentation, system requirements, and technical specifications
• Excellent communication, problem-solving, and analytical skills
• Ability to work independently and manage multiple tasks in a fast-paced environment

Responsibilities

• Collaborate with stakeholders to understand business processes, needs, and objectives
• Elicit, document, and prioritize business and technical requirements for web-based solutions
• Conduct gap analysis to identify areas for improvement in existing systems
• Translate business requirements into detailed system specifications, user stories, and use cases
• Develop workflow diagrams, wireframes, and mock-ups to support system design
• Ensure systems are designed to meet scalability, security, and performance requirements
• Collaborate with cross-functional teams including developers, UI/UX designers, and QA engineers to ensure the successful implementation of web applications
• Track project milestones and deliverables, ensuring alignment with timelines and business goals
• Act as a liaison between business and technical teams to ensure clear communication and understanding of requirements
• Develop test plans, coordinate user acceptance testing (UAT), and ensure systems meet business requirements
• Identify, document, and resolve any issues or bugs during the testing phases
• Monitor system performance and make recommendations for improvements and optimizations
• Stay updated on emerging web technologies and industry trends to drive innovation in web-based business systems

Preferred Qualifications

• Experience with cloud platforms like AWS, Azure, or Google Cloud
• Experience with Hubspot CMS is an added advantage
• Familiarity with web security standards and practices (e.g., OWASP)
• Knowledge of databases and SQL for data analysis and reporting
• Certification in Business Analysis (CBAP, CCBA) or related field

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme