Business Systems Analyst

Summary

Join Salsify's Business Systems team as a Business Systems Analyst to enhance and optimize their Salesforce.com instance and broader business systems ecosystem. You will collaborate with a team of analysts, administrators, and developers to support Salsify's go-to-market and customer teams. This role involves translating business needs into technical solutions, guiding cross-functional initiatives, and driving process improvement through automation and system enhancements. You will partner with various teams, maintain data integrity, and ensure data security. The ideal candidate possesses strong analytical and problem-solving skills, experience with Salesforce and related tools, and a collaborative team-first approach.

Requirements

• 3+ years in a Business Systems Analyst (BSA) or similar role—with experience gathering requirements, facilitating workshops, writing user stories, and managing stakeholder expectations
• 2+ years of experience as a Salesforce Administrator
• A strong ability to engage business partners, ask the right questions, and translate complex needs into clear, actionable solutions
• High attention to detail, with a focus on validating and testing your work thoroughly
• Curiosity and adaptability—a willingness to learn new systems, tools, and domains
• A track record of strong time and project management skills
• A process and data-driven mindset with an eye for operational improvement
• Familiarity with sales, customer success, and support processes—especially in a B2B context
• A team-first approach and the ability to collaborate and problem-solve across departments and levels

Responsibilities

• Act as a trusted systems partner to business stakeholders—facilitating discovery sessions, gathering and documenting requirements, and helping prioritize needs
• Be a key contributor in the design, customization, and automation of Salsify’s Salesforce instance
• Implement, integrate, and support our broader tech stack—including Salesforce Sales & Service Cloud, Experience Sites (Customer and Partner Portals), CPQ, Gainsight, Kimble, and more
• Drive process improvement by identifying pain points and opportunities, then delivering automation and system enhancements to address them
• Collaborate cross-functionally to gather business requirements, develop scalable solutions, and lead user acceptance testing and deployment
• Partner with teams including Sales, Customer Support, Customer Success, and Finance to ensure systems align with business needs
• Maintain the accuracy, consistency, and integrity of key company data used for reporting and decision-making
• Ensure data security and integrity within and across platforms
• Support data governance and promote best practices for system usage and documentation

Preferred Qualifications

• A Salesforce Administrator certification (preferred but not required)
• Experience or interest in systems like CPQ, Gainsight, Kimble, or other tools in the Salesforce ecosystem

Benefits

• Health & medical benefits
• Flexible spending accounts
• Flexible PTO
• Equity in the form of stock options
• In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive