Business Systems Analyst

Summary

Join SmithRx, a rapidly growing Health-Tech company, as a Business Systems Analyst (BSA)! As the primary liaison between business teams and the Business Systems team, you will gather requirements, assess feasibility, and prioritize enhancements to Salesforce and other integrated tools. You will be responsible for Salesforce administration, process streamlining, report creation, and collaboration within a Scrum/Agile framework. This role requires a strong understanding of Salesforce and related tools, along with excellent communication and problem-solving skills. SmithRx offers a competitive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities.

Requirements

• 2+ years of experience as a Salesforce Administrator with hands-on experience in configuration, automation and user access management
• Salesforce Administrator Certification (required)
• Experience with third-party integrated tools used by operations teams, such as Talkdesk, DocuSign, Marketo, and LeanData
• Knowledge of Salesforce automation tools (e.g., Flows, Validation Rules, Approval Process)
• Ability to create reports and dashboards to support business decision-making
• Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions
• Understanding of Scrum and Agile methodologies, participating in sprints, backlog grooming, and user story refinement
• Excellent communication skills and experience collaborating with cross-functional teams
• Experience with data integrity management, deduplication and reporting tools within Salesforce

Responsibilities

• Serve as the primary liaison of intake for Business Systems requests, gathering business and functional requirements
• Make changes in Salesforce, including configuration, user management, security settings, and automation
• Help manage user access, ensuring appropriate roles, permissions, and security settings in Salesforce
• Work with Business, IT, InfoSec and Product/Engg to identify process inefficiencies and recommend automation solutions
• Create reports and dashboards to provide data-driven insights for stakeholders and leadership
• Support and maintain third-party integrations (e.g., Talkdesk, DocuSign, Marketo, LeanData) to improve team efficiency
• Work within a Scrum/Agile framework, collaborating with the team to refine requirements and prioritize system enhancements
• Document best practices, standard operating procedures (SOPs), and process workflows to ensure consistency and scalability
• Provide end-user support and training, troubleshooting Salesforce issues, and ensuring adoption of system changes

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities