Business Systems Manager

Summary

Join Panopto as a Business Systems Manager to lead the business systems function within the Revenue Operations team. This player-coach role involves managing a Salesforce Systems Administrator and partnering with Sales, Marketing, and Customer Experience leadership. You will align Salesforce and integrated systems with company priorities, ensuring operational efficiency and data accuracy. Responsibilities include leading and mentoring a team member, owning the GTM tech stack, prioritizing initiatives, optimizing system architecture, creating dashboards and automations, and guiding cross-functional projects. The ideal candidate possesses 5-7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis, along with strong leadership potential and excellent communication skills. A competitive salary and benefits package are offered.

Requirements

• 5–7+ years of experience in Salesforce administration, business systems, sales operations, or business analysis
• Strong knowledge of Salesforce Sales Cloud (Service Cloud, APEX, and CPQ experience a must, Salesforce CPQ a bonus)
• Demonstrated ability to influence, prioritize, and make trade-offs based on business goals
• Skilled at translating complex requirements into system and process improvements
• Comfortable working in a fast-paced, high-change environment where adaptability and collaboration are critical
• Excellent communication, project management, and cross-functional stakeholder engagement skills
• Highly collaborative working style with strong attention to detail, problem solving abilities, and strong sense of ownership
• Strategic mindset with hands-on willingness—a true player-coach

Responsibilities

• Lead, mentor, and develop a Salesforce Systems Administrator, while also contributing hands-on to the administration of our tech stack
• Serve as the strategic owner of our GTM tech stack, including Salesforce, CPQ, Docusign, Outreach, Gong, and ChurnZero
• Partner with Sales, Marketing, and Customer Experience leaders to assess, scope, and prioritize initiatives that drive revenue and operational efficiency
• Triage incoming system requests, prioritize work based on business impact—not just ticket flow
• Evaluate and optimize system architecture to reduce technical debt and enable future scale
• Create and maintain dashboards, workflows, and automations that unlock actionable insights
• Guide cross-functional project scoping, stakeholder communication, UAT testing, and adoption plans
• Track and stay current with Salesforce releases, best practices, and ecosystem innovations
• Define and document processes, data flows, and key business rules to ensure long-term system health
• Act as a key contributor in our annual planning process, ensuring business systems align with evolving priorities
• Advocate for continuous improvement and help shift the team mindset from reactive to proactive

Preferred Qualifications

Direct people leadership experience is a plus but not required—strong leadership potential and desire to grow as a manager are key

Benefits

• Health insurance
• Flexible spending accounts
• Retirement savings plans
• Life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work
• Bonus