Business Travel Consultant

Summary

Join Navan's Travel Experience team and power in-person connections through relentless innovation. As a key member, you will directly support users' travel needs, resolving issues and ensuring customer satisfaction. You'll collaborate with internal teams, provide feedback to enhance platforms, and impact daily operations and product development. This role requires 3+ years of experience as a Travel Consultant with GDS experience and fluency in English. The position involves flexible rotating shifts, Monday to Sunday. If you're excited about working at Navan, apply now for future opportunities.

Requirements

• Experience : 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 2+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language : Fluency in English - mandatory ; additional fluency in French, German, Spanish, or Italian is a plus
• Customer Service : Background in contact center or customer-facing roles
• Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability : Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics