Call Center Associate

Summary

The Call Center Associate will communicate with clients struggling with utility debts in both English and Spanish via phone, email, or text. They will help clients understand and utilize Promise's services, resolve issues efficiently, and assist new team members. The role requires fluency in both English and Spanish, 5 years of relevant call center experience, sales and cold calling experience, strong organizational skills, team collaboration skills, and the ability to mentor new team members.

Requirements

• Fluency in both English and Spanish
• A minimum of 5 years relevant experience in call center roles
• Experience with sales and cold calling
• Ability to quickly and efficiently resolve issues
• Strong organizational skills
• Team collaboration skills and the capacity to mentor new team members

Responsibilities

• Answer questions and listen to clients' needs in both English and Spanish by phone, email, or text
• Help clients see the benefits of what Promise offers and guide them so they can get the most from our services
• If someone has an issue, let the right team members know so it gets fixed quickly
• Tell clients about special relief they might be eligible for and help them understand how to get it
• Note down details from each chat, making sure we always offer consistent help
• When new team members join, help them learn our way of doing things, ensuring they ramp up smoothly

Preferred Qualifications

Experience with Promise's way of doing things, ensuring a smooth ramp-up for new team members

Benefits

• Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status
• Promise provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws