Call Center Representative

Summary

Join our team as a Veterinary Remote Call Center Representative and make outbound calls to pet owners, scheduling appointments and providing information on their pets' health. This temporary, remote position offers the potential to become full-time after 90 days. You will be responsible for maintaining accurate client records, ensuring timely reminders, and exceeding daily call quotas. Excellent communication and organizational skills are essential, along with a positive attitude and passion for helping animals. The position includes flexible remote work, competitive pay with incentives, and professional development opportunities.

Requirements

• Previous experience in a customer service or call center environment is preferred
• Strong communication skills, with the ability to speak clearly and empathetically
• Basic understanding of veterinary terminology or a willingness to learn
• Ability to handle a high volume of calls in a fast-paced environment
• Excellent organizational skills and attention to detail
• Comfortable working remotely with access to necessary technology (computer, headset, stable internet connection)
• Ability to work independently and as part of a team
• Positive attitude and a genuine passion for helping animals and pet owners

Responsibilities

• Make outbound calls to pet owners to schedule upcoming veterinary appointments, vaccinations, or health check-ups
• Provide clear and friendly communication to clients regarding their pet's health care needs
• Record and update client information and appointment details in the system accurately
• Ensure follow-up reminders are timely and consistent according to our reminder cadence, contributing to high appointment adherence rates
• Maintain a high level of customer service and professionalism in all communications
• Commitment to represent our hospitals with the highest of standards for excellent customer service
• Stay up-to-date with clinic protocols, services, and promotions to effectively communicate with clients
• Meet and exceed daily and weekly call quotas while maintaining a high level of customer satisfaction

Preferred Qualifications

• Experience in the veterinary field or a related industry
• Bilingual in English and Spanish (or other languages) is a plus

Benefits

• Flexible remote work schedule
• Competitive hourly wage with performance-based incentives
• Ongoing training and professional development opportunities
• Employee discounts on veterinary services and products (if applicable)