Call Center Representative

Summary

Join WelbeHealth PACE program as a Senior Care Advisor and help seniors remain in their homes by providing comprehensive medical care and community-based services. You will assess PACE eligibility, build relationships with prospective participants and their families, and guide them through the enrollment process. Collaborate with market leaders and the clinical team to support enrollment, potentially assisting with Medi-Cal applications. Responsibilities include managing inbound and outbound calls, following up on leads, and providing exceptional customer service. This is a remote role based in CA with an 8-hour shift between 8 am and 7 pm, including weekend support. The ideal candidate possesses strong communication and interpersonal skills, along with experience in telesales, customer service, or Medicare/PACE sales.

Requirements

• Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
• Minimum of one (1) year of experience in a call center position

Responsibilities

• Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment
• Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve
• Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*)
• Effectively manage leads that require follow-up calls
• Maintain the highest level of service on all calls, both inbound and outbound

Preferred Qualifications

• Medicare Advantage or PACE experience preferred
• Medi-Cal knowledge preferred
• Experience using CRM systems (Salesforce or other similar CRM system)

Benefits

• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
• Medical Insurance Coverage (Medical, Dental, Vision)
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path
• Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company
• And additional benefits
• 401k match
• Healthcare coverage