Campaign & Donor Relations Associate

Summary

Join Hillel International's Advancement Pillar as a Campaign & Donor Relations Associate and support Hillel’s mission by managing donor communications, ensuring data accuracy, and facilitating financial processing and stewardship. You will serve as the primary point of contact for donor inquiries, manage donor acknowledgments and pledge reminders, and maintain constituent records. Responsibilities include processing donations across multiple channels, partnering with the Finance team for reconciliation, and serving as a liaison between teams. You will also manage donor records in Salesforce, run reports, support fundraising campaigns, and contribute to event logistics. The ideal candidate possesses strong organizational and communication skills, attention to detail, and experience with Salesforce or a similar CRM. This role offers a competitive salary, full benefits, professional development opportunities, and a dynamic work environment.

Requirements

• A bachelor's degree
• At least two years of professional work experience or internships
• A passion for mission-driven work and curiosity about fundraising strategy
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities simultaneously
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency in Microsoft Office, particularly Excel; prior experience with Salesforce or another CRM preferred
• A self-starting attitude with a collaborative spirit and willingness to learn
• Commitment to confidentiality and ethical handling of donor data

Responsibilities

• Serve as the primary point of contact for donor inquiries via phone and email, providing high-quality support and customer service
• Manage the production and distribution of donor acknowledgments, tribute notifications, and pledge reminders
• Track and report on planned giving commitments and associated documentation
• Maintain up-to-date constituent records and ensure accuracy across all touchpoints
• Accurately process incoming donations across multiple channels, including checks, wires, stock, online gifts, and donor-advised funds
• Partner with the Finance team to reconcile donations and ensure accurate coding and reporting on a daily, weekly, and monthly basis
• Serve as a liaison between the Advancement and Finance teams, as well as with local Hillels, regarding gift processing and documentation
• Manage donor records in Salesforce, including gift entry, donor profiles, and engagement activity
• Run regular reports to track campaign and donor activity; perform data audits to ensure system integrity
• Support direct mail and digital fundraising campaigns by managing lists and gift imports in coordination with external vendors
• Play an integral role in backend logistics and data support for Advancement events and webinars
• Collaborate with key programmatic teams to ensure donor information is gathered, shared, and used effectively
• Take on special projects and administrative tasks as needed to support the broader Campaign Services team

Preferred Qualifications

Experience in a fundraising, customer service, or data-focused role is a plus

Benefits

• Competitive salary range: $50,000 -$53,000, commensurate with experience
• Full suite of employee benefits, including health insurance, retirement plan, generous paid time off, parental leave, and flexible spending plans
• Ongoing professional development, training, and mentoring opportunities
• A dynamic, values-driven work environment with passionate colleagues