Card Operations Analyst

Summary

Join Lead Bank, a fintech building banking infrastructure, as a Card Operations Analyst. You will ensure efficient, compliant, and secure operation of the bank’s card products. Responsibilities include reviewing and managing monthly card network invoices, preparing quarterly reporting deliverables, generating monthly internal reporting metrics, and monitoring daily card program metrics. You will also oversee vendor relationships, manage the service provider validation process, maintain responses to questionnaires, and create and update operational procedures. The role requires supporting compliance with card network regulations and analyzing card operations processes for improvement. Lead Bank offers competitive compensation, comprehensive benefits, and a dynamic work environment.

Requirements

• A minimum of 3-5 years in card operations, payments, or a related fintech/banking environment
• Working knowledge of card industry best practices, including EMV standards, card manufacturing, and fulfillment
• Highly organized with strong attention to detail
• Strong project management skills and management of development, maintenance and support teams
• Client first mentality
• Strong judgment, instincts and analytical skills
• Willingness to take on new challenges in a fast-paced startup environment
• Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously
• Self starter, engaged, proactive and ready to roll up your sleeves

Responsibilities

• Review and manage monthly card network invoices, ensuring accuracy and timely reconciliation
• Prepare and submit quarterly reporting deliverables on card networks, including Visa QOC and Mastercard QMR
• Generate and distribute monthly internal reporting metrics related to card program performance
• Monitor daily card program metrics to identify trends, issues, and opportunities for process improvement
• Oversee vendor relationships related to the card program, including onboarding, performance reviews, and contract management
• Manage the service provider validation process in accordance with network requirements and internal policies
• Own and maintain responses to internal and external questionnaires, ensuring consistency and alignment
• Create, update, and manage procedures and documentation to support card operations
• Support compliance with card network (e.g., Visa, Mastercard) regulations and internal risk management policies
• Analyze and document card operations processes, identifying opportunities for efficiency improvements and automation
• Support Card Program Management with relevant tasks associated with all card-related partners
• All other duties as assigned

Benefits

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth