Care Administrator

Summary

Join Arbour Group, a Cencora PharmaLex company, as a full-time CARE Analyst! In this role, you will collaborate with Sales Executives to manage and create CARE documents for elevator maintenance contracts. You will oversee CARE processes, ensure contractor compliance, manage client communications, and handle billing and service inquiries. The position requires strong communication, organizational, and analytical skills, along with experience in a related field. A remote working arrangement, competitive salary, and employment benefits are offered. This is a great opportunity to work with a diverse team and develop your career in the elevator industry.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience
• Minimum of 3 years in a related role with substantial knowledge of elevator terminology and processes
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Strong organizational skills with a keen attention to detail
• Ability to manage time effectively and meet deadlines
• Analytical thinking with problem-solving ability
• Proficiency in Microsoft Office Suite or similar software
• Experience working with third-party work order systems

Responsibilities

• Collaborate with Sales Executives to implement CARE documents in accordance with client agreements
• Manage CARE data for both new and existing clients
• Communicate effectively with clients, elevator contractors, and Sales Executives regarding CARE processes
• Ensure compliance with VDA requests through frequent follow-up with elevator contractors
• Attend CARE-related meetings as required
• Manage billing for CARE projects, accommodating client preferences regarding billing frequency and processes
• Address client questions, concerns, and complaints throughout the project lifecycle
• Serve as a liaison between VDA, clients, and their vendors
• Maintain frequent contact with Director of Product Line Services, platform developers, sales executives, account managers, clients, and maintenance companies
• Perform additional duties as assigned

Preferred Qualifications

• Previous work experience in the elevator industry or account management industry is preferred
• Familiarity with maintenance contracts, elevator maintenance, and repair invoicing and proposals

Benefits

• Work in a company with a solid track record of performance
• Have a remote working arrangement, on top of a competitive salary offer and employment benefits granted upon start
• Have the opportunity to work with a diverse team and collaborate with different industry experts and SMEs internationally