Care Coordinator

Summary

Join Wellthy, a company dedicated to helping individuals and families manage complex care needs, as a Care Coordinator! You will work remotely, directly with families across the US, assisting them with care planning, provider selection, bill management, and appointment scheduling. This role requires strong healthcare experience, excellent communication skills, and the ability to manage multiple projects simultaneously. Wellthy offers a comprehensive benefits package including competitive salary, remote work, health insurance, retirement savings, paid time off, and generous parental leave. The ideal candidate possesses a Bachelor's degree in a relevant field and 4-6 years of healthcare experience. Apply today and become a part of our exceptional team!

Requirements

• Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar.  Advanced degrees are a plus
• A minimum of 4-6 years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector and communicating in a way that is empathetic, easy to understand and thorough
• Experience developing and facilitating care plans
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member
• Adaptable and able to work efficiently while managing up to 50 care projects with care and compassion
• Experience creating high-touch customer journey experience

Responsibilities

• Help customers (Care Team) using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks
• Work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
• Collaborate with your Care Manager on outside the box strategies and care capacity at any given point
• Have a strong understanding and be sensitive to the care needs of a working family
• Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
• Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides

Preferred Qualifications

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Benefits

• Salary Range: $24.00 - $27.00 per hour of work (including training)
• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Retirement saving account with matching company contributions
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave