Care Coordinator

Summary

Join Boston Health Care for the Homeless Program (BHCHP) as a Care Coordinator and provide care coordination services to individuals enrolled in the One Care program. You will collaborate with a team to link patients to needed services, improving their health and well-being. The role involves direct patient engagement through telephonic and face-to-face outreach, with a hybrid work model (3 days on-site, 2 days remote). You will also support administrative functions for the One Care team, maintain communication with the Managed Care Organization (MCO), and assist with housing resources. This position requires strong communication and problem-solving skills, experience in case management or human services is preferred, and a Bachelor's degree is preferred. BHCHP offers competitive benefits including health insurance, retirement plan, paid time off, and opportunities for professional growth.

Responsibilities

• Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health related social needs
• Engage One Care patients in services through telephonic and face-to-face outreach, working on-site 3 full days/week with the option for 2 days work remote work after orientation is completed
• Maintain daily communication with Managed Care Organization (MCO) via web portal and phone, as needed
• Assist with the housing process and stability resources for patients experiencing homelessness or housing instability
• Conduct outreach to shelters and patients’ homes to maintain a connection to care
• Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments, if needed, and other related activities
• Performs referrals and service authorizations for OneCare patients
• Remains flexible in duties as role expands

Preferred Qualifications

• Bachelor's degree preferred
• Experience in case management or human services is preferred
• Computer skills:  Experience with electronic medical record documentation and navigation
• Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches
• Bilingual English-Spanish preferred
• Strong problem solving and communication skills (written and oral)
• Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone, in person, and in writing
• Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner
• Self-directed with the ability to work both independently and as part of a team
• Ability to triage patients’ needs and creatively address problems as they arise

Benefits

• Health, dental and vision insurance
• 403B retirement savings plan and employer retirement contribution
• Pre-tax MBTA pass program with 40% discount
• 4 weeks’ vacation
• Yearly increases
• Additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency
• The opportunity to work with local hospitals and community health centers