Care Coordinator

Summary

Join Wellthy as a Care Coordinator and become the primary point of contact for families across the US, guiding them through complex caregiving situations. You will support families by managing care logistics, building relationships, and prioritizing their needs. Responsibilities include developing care plans, coordinating appointments, researching providers, and managing medical bills. You will collaborate with Care Advisers to ensure seamless service, relieving families of administrative burdens. This role requires a Bachelor’s degree in a relevant field and 4-6+ years of healthcare experience in case management or coordination. Wellthy offers a remote work environment, comprehensive benefits, and professional development opportunities.

Requirements

• Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar
• 4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough
• Experience developing and facilitating care plans
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion

Responsibilities

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement
• Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements

Preferred Qualifications

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password

Benefits

• Salary Range: $24.00 - $27.00 per hour of work (including training)
• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Retirement saving account with matching company contributions
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave