Care Coordinator

Summary

Join Thirty Madison as a Care Coordinator and collaborate with providers and patients, assisting with medical records, treatment plans, and communication. You will partner with the Customer Experience team and medical network, acting as a patient liaison. This role requires excellent communication skills and a service-oriented mindset. The position offers competitive salary, benefits, and career growth opportunities. You will manage patient/provider messaging and coordinate treatment resources. Above all, you will embody Thirty Madison's mission of providing accessible healthcare.

Requirements

• One year of experience in a medical practice where an understanding of medical terminology was obtained
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between Thirty Madison and its diverse patient base
• Pay close attention to detail, recognizing the importance of every aspect of patient care
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry
• Skilled at using online tools and technology to deliver care and communicate effectively with patients
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team

Responsibilities

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care
• Identify potential quality issues in care and escalate as appropriate
• Identify and appropriately escalate urgent patient concerns in a timely and effective manner
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues
• Provide administrative and communication support for our provider network
• Coordinate the treatment and community resources available to patients
• Other duties as assigned

Preferred Qualifications

Fluency in Spanish (both written and spoken)

Benefits

• Competitive Salary + Annual Incentive Plan
• Robust and affordable Medical, Dental, and Vision plan options
• 401(k) with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Vacation time off policy
• Career growth opportunities