Care Coordinator - LPN/LVN

Summary

Join Empassion, a rapidly growing healthcare startup, as a Care Coordinator/LPN! In this fully remote role, you will work in our contact center, directly interacting with patients, providers, and families. Responsibilities include educating patients about palliative care, scheduling appointments, managing clinical files, and ensuring high-quality care. You will balance phone calls with administrative tasks, requiring strong multitasking and communication skills. Empassion offers in-depth training and resources. We prioritize asynchronous work but maintain regular team communication via Zoom and Slack. Make a difference in the healthcare experience and help us provide more good days for our patients!

Requirements

• Minimum 3+ years as an LPN
• Minimum 3+ years of reading and updating clinical notes
• Minimum of 1+ years of relevant work experience in a customer service call center
• Able to receive calls from patients, caregivers, and providers
• Bring with you strategic thinking to get the job done
• Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers
• Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients, by insisting on the highest standards from the Care Coordinators
• Strong communication and written skills
• Detailed oriented
• Comfortable working with technology and in a dynamic, startup environment
• Secure Wi-Fi connectivity

Responsibilities

• Help the patient understand the value of palliative care
• Ensure you spend time connecting to the patients in need of the program to the palliative care providers
• Answer questions that patients have about palliative care or the program more broadly
• Confirm patient encounters are documented and triage of patient needs has taken place
• Review follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers
• Review and close cases that are completed daily
• Assist your supervisor by balancing your time between clinical triage and patient calls

Preferred Qualifications

Spanish-speaking a plus but not required

Benefits

$41,600 - $45,760 a year