Care Coordinator

Summary

Join Pomelo Care as a Care Navigation Specialist and support the clinical practice's efficiency by owning key operational and administrative processes. You will work closely with clinical staff, providing care navigation support to patients needing help finding providers or connecting to social services. Responsibilities include monitoring a member support phone line, completing patient eligibility checks, managing patient scheduling and referrals, and collaborating on workflow improvements. The ideal candidate has 4+ years of healthcare administration experience, ideally in virtual care, familiarity with SDOH platforms, and a meticulous attention to detail. Pomelo offers competitive healthcare benefits, generous equity compensation, unlimited vacation, and membership in the First Round Network.

Requirements

• 4+ years healthcare administration experience, ideally having worked within virtual care
• Familiarity with SDOH platforms and referrals
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Goes the extra mile for patients
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

Responsibilities

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP
• Monitor our member support phone line and answer any questions that patients call in with
• Complete eligibility checks for new and existing patients and own the patient offboarding process
• Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
• Manage referrals to health plan’s Case Management team
• Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
• Other responsibilities as assigned

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)