Care Coordinator

Summary

Join Thirty Madison as a Care Coordinator and work collaboratively with providers and patients, supporting their healthcare journey. You will act as a patient liaison, managing communication, coordinating treatment plans, and ensuring efficient care delivery. This role requires excellent communication skills, medical terminology understanding, and a service-oriented mindset. Thirty Madison offers competitive compensation, including a robust benefits package, annual stipends, and career growth opportunities. The position is primarily remote, requiring reliable internet access and a suitable workspace. While experience in a medical practice is required, Thirty Madison encourages applications from diverse candidates even if they don't meet every qualification.

Requirements

• One year of experience in a medical practice where an understanding of medical terminology was obtained
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between Thirty Madison and its diverse patient base
• Pay close attention to detail, recognizing the importance of every aspect of patient care
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry
• Skilled at using online tools and technology to deliver care and communicate effectively with patients
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team
• Reliable at-home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls
• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Ability to sit or stand at a desk for 7-8 hours per day

Responsibilities

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care
• Identify potential quality issues in care and escalate as appropriate
• Identify and appropriately escalate urgent patient concerns in a timely and effective manner
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues
• Provide administrative and communication support for our provider network
• Coordinate the treatment and community resources available to patients
• Other duties as assigned

Preferred Qualifications

Fluency in Spanish (both written and spoken)

Benefits

• Competitive Salary + Annual Incentive Plan
• Robust and affordable Medical, Dental, and Vision plan options
• 401(k) with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Vacation time off policy
• Career growth opportunities